Privacy Policy

STModels Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, request a quote, place an order, provide project information, or use our services.

By using our website or providing personal information to us, you agree to the terms of this Privacy Policy.

 

1. Who We Are

This website is operated by STModels Ltd.

STModels Ltd provides custom-made models, bespoke model-building services, restoration work, display cases, and related products and services.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details provided on our Contact page.

 

2. What Personal Information We Collect

We may collect personal information from you when you visit our website, contact us, request a quote, place an order, register an account, subscribe to updates, complete a form, or provide information for a custom model or restoration project.

The personal information we may collect includes:

  • Your name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • Order details
  • Payment confirmation details
  • Account login details, where applicable
  • Messages, enquiries, and correspondence
  • Drawings, plans, photographs, specifications, measurements, or documents supplied by you
  • Feedback, reviews, or survey responses
  • Website usage information, such as pages visited and actions taken on the site

We only collect information that is necessary for handling enquiries, processing orders, managing projects, providing services, improving our website, and meeting our legal obligations.

 

3. How We Use Your Personal Information

We may use your personal information to:

  • Respond to your enquiries
  • Provide quotes and project information
  • Process and manage orders
  • Build, restore, or supply models according to your instructions
  • Prepare or manage a Model Maker’s Brief, Production Order, or written specification
  • Send progress updates and request approvals
  • Arrange billing, delivery, collection, or shipping
  • Provide customer support
  • Improve our website, products, and services
  • Request feedback, ratings, or reviews
  • Send marketing communications, where you have chosen to receive them
  • Maintain accurate business, accounting, and order records
  • Comply with legal, regulatory, tax, and accounting obligations
  • Protect our business, website, customers, and legal rights

We will only use your personal information where we have a lawful reason to do so.

 

4. Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the circumstances, we may use your information because:

  • It is necessary to fulfil a contract with you, such as processing your order or providing a custom model service
  • It is necessary to take steps before entering into a contract, such as preparing a quote
  • It is necessary for our legitimate business interests, such as responding to enquiries, improving our services, and keeping business records
  • It is necessary to comply with legal obligations, such as accounting, tax, and regulatory requirements
  • You have given us consent, such as when subscribing to marketing emails

You can withdraw your consent to marketing communications at any time by contacting us or using the unsubscribe option in our emails, where available.

 

5. Custom Orders and Project Information

If you provide drawings, plans, photographs, specifications, measurements, reference material, or other project information, we may use this information to prepare quotes, confirm project details, produce a Model Maker’s Brief or Production Order, build or restore models, and communicate with you during the project.

It is your responsibility to ensure that any information, material, drawings, photographs, or specifications supplied to STModels Ltd are accurate, complete, and suitable for use.

Where you provide third-party drawings, plans, photographs, or other materials, you confirm that you have the right to provide them and that their use by STModels Ltd for the agreed project will not infringe the rights of any third party.

 

6. Payment Information

Payments may be processed through secure third-party payment providers, such as PayPal, Stripe, Worldpay, or another approved payment processor.

When you make a payment through a third-party provider, your payment information is handled by that provider in accordance with its own privacy policy, security procedures, and payment terms.

STModels Ltd does not store full credit or debit card details on its website.

We may receive limited payment confirmation details from the payment provider in order to process your order, maintain records, and provide customer support.

 

7. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include secure website technology, restricted access to personal information, secure payment processing, website monitoring, and the use of trusted service providers.

However, no method of online transmission or electronic storage is completely secure. While we work to protect your personal information, we cannot guarantee absolute security.

 

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use the website, and support certain website features.

Cookies are small files stored on your device when you visit a website.

We may use cookies to:

  • Help the website function properly
  • Remember your preferences
  • Analyse website traffic and performance
  • Improve the user experience
  • Support enquiry forms, shopping features, or account functionality

You can choose to block or delete cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

For more information, please see our Cookie Policy.

 

9. Marketing Communications

We may send marketing emails, newsletters, product updates, or promotional messages if you have chosen to receive them.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails, where available.

We will not sell your personal information to third parties for marketing purposes.

 

10. Sharing Your Personal Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information with trusted third parties where necessary to operate our business, provide our services, process orders, arrange delivery, or comply with legal obligations.

This may include:

  • Website hosting providers
  • Payment processors
  • Delivery and courier companies
  • IT and website support providers
  • Email and communication platforms
  • Professional advisers, such as accountants or legal advisers
  • Government, tax, regulatory, or law enforcement authorities, where required by law

Any third parties who assist us are expected to handle your information securely and only for the purpose for which it has been provided.

 

11. Third-Party Links

Our website may include links to third-party websites, products, or services.

These websites operate independently from STModels Ltd and have their own privacy policies.

We are not responsible for the privacy practices, content, security, or activities of third-party websites. We recommend that you read the privacy policy of any third-party website you visit.

 

12. How Long We Keep Your Information

We will only keep your personal information for as long as necessary for the purpose it was collected.

This may include keeping information for the duration of your enquiry, project, order, or customer relationship.

We may also keep certain information for longer where required for legal, accounting, tax, warranty, dispute resolution, or record-keeping purposes.

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

 

13. Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information in certain circumstances
  • Ask us to restrict how we use your information
  • Object to certain types of processing
  • Request a copy of your personal information in a portable format
  • Withdraw consent where we rely on your consent
  • Complain to the UK Information Commissioner’s Office, also known as the ICO

If you would like to exercise any of your rights, please contact us using the details on our Contact page.

We may need to verify your identity before responding to certain requests.

 

14. International Customers

STModels Ltd may deal with customers outside the United Kingdom.

If you contact us or place an order from outside the UK, your information may be processed in the UK for the purpose of handling your enquiry, order, delivery, or customer service request.

Where personal information is transferred internationally, we will take reasonable steps to ensure it is handled securely and in accordance with applicable data protection requirements.

 

15. Children’s Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information without appropriate consent, we will take steps to delete that information where required.

 

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal obligations, or data protection practices.

Any updates will be published on this page.

We recommend that you review this Privacy Policy regularly to stay informed about how we protect your personal information.

 

17. Contacting Us

If you have any questions about this Privacy Policy, how we handle your personal information, or your data protection rights, please contact STModels Ltd using the information provided on our Contact page.